Seminar: Providing Legendary Customer Service

Sponsored by the Rock Rock Chamber of Commerce

Date: April 1, 2009
Time: 08:00 AM - 11:30 AM

Speaker: Dr. Richard Cheatham, Dean
College of Fine Arts and Communication
Texas State University at San Marcos

Event Description:

This workshop focuses on excellent customer service skills. In this four-hour workshop, you will learn:

• The fundamentals of effective customer service
• The importance of adapting to the needs of different personality types
• The words and phrases to avoid
• The steps in a recovery strategy
• What to do when you have to say NO!

Breakfast & Registration begin: 8:00 am
Program Starts: 8:30 am

Event Location:

Round Rock Higher Education Center
1555 University Blvd.
Round Rock, TX 78665-8017

Event Date/Time Information:

Wednesday, April 1, 2009
8:00 am - 11:30 am

Event Contact Information:

Lori Petersen
lpetersen@roundrockchamber.org

Register Online Here